Financial services with a difference
We offer our clients a tailored financial solution: whether you are looking to buy your first home, move, re-mortgage your existing home or build your property portfolio, NEXA Financial Services will review your current position and advise on the most suitable option for you from over 20,000 possibilities.
Our team puts you first, eliminating unnecessary jargon and we are dedicated to providing a service that is simple and transparent while delivering the ideal end result. Through our sister company, NEXA Properties established in 2017, we have extensive insight and expertise on the property market.
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Risk and Fee and Disclosure
Your home may be repossessed if you do not keep up repayments on your mortgage.
There may be a fee for mortgage advice. The actual amount you pay will depend upon your circumstances.
The fee is up to 1%, but a typical fee is 0.3% of the amount borrowed.
Preparing for your
mortgage appointment
Personal identification
To help us proof that you are indeed the person you say you areRead More
Address verification
There are various documents that can be accepted to show proof of your current address.Read More
Latest 3 months bank statement
There are a few credentials this document must have to be in correct format for your mortgage application.Read More
Proof of income
This is entirely dependant on the role and employment type you have, which impacts what we need to obtain from you.Read More
Proof of deposit/equity
Whether you’ve saved or been gifted your deposit, you’ll need proof for you application.Read More
Mortgage statements
Already own a home? We’ll need a statement to provide the best advice for you new mortgage.Read More
Protection policy details
A part of the mortgage process that is often overlooked, but is actually one of the most crucial.Read More
Copy of your credit report
Providing this in advance helps us ensure we’re recommending the correct lender.Read More
Estimate your monthly mortgage payments
Please note this is only an estimate and should not be considered as mortgage advice. To get a more accurate quote, we recommend speaking to one of our advisers who will be more than happy to help you.
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Calculating your Stamp Duty
If you’re moving home or buying a property, it’s important that you know how much Stamp Duty you’ll need to pay so that you can budget for this before making a final offer. If you are purchasing additional properties you will have to pay an extra 3% in Stamp Duty on top of the revised rates for each band.
Below is are the current rates provided by the UK government, but we recommend contacting us today for an accurate stamp duty calculation.
| Property or lease premium or transfer value | SDLT rate |
|---|---|
| Up to £12,000 | Zero |
| The next £125,000 (the portion from £125,001 to £250,000) | 2% |
| The next £675,000 (the portion from £250,001 to £925,000) | 5% |
| The next £575,000 (the portion from £925,001 to £1.5 million) | 10% |
| The remaining amount (the portion above £1.5million) | 12% |
Your Rights
Our number one priority is to provide customers with the highest level of service. However, we know that sometimes things can go wrong. Customer feedback helps us understand where things have gone wrong and gives us the opportunity to put them right. It also helps us understand where we need to improve our products and services.
If you have a complaint about your Adviser or the service you received please contact us.
Post: Resolutions Department (Complaints), Mortgage Advice Bureau Limited, Capital House, Pride Place, Derby, DE24 8QR.
Email: complaints@mab.org.uk
Phone: 01332 200020 We may record and monitor calls.
If your complaint cannot be resolved straightaway we will:
– Acknowledge receipt in writing, confirming our understanding of your complaint, who will be handling it and giving you the opportunity to provide any further information or documents
The Financial Ombudsman Service
If you’re dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review free of charge, but you must do so within six months of the date of MAB’s final response letter.
The Financial Ombudsman Service (FOS) will only consider your complaint once you’ve tried to resolve it with us, so please take up your concerns with us first and we’ll do all we can to help. We do our best to resolve complaints and only around 15% of cases are referred to the FOS for an adjudication.
The FOS is also only able to consider certain categories of complaint, for example complaints about Buy to Let mortgages, which are not regulated by the Financial Conduct Authority will normally be outside the jurisdiction of the FOS.
In addition, the FOS might not be able to consider your complaint if:
– What you’re complaining about happened more than six years ago, and
– You’re complaining more than three years after you realised (or should have realised) that there was a problem.
If your complaint was made outside of these time limits, which is a matter for The Ombudsman to decide, The Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if it believes that the delay was as a result of exceptional circumstances.
Further information on the services provided by the Financial Ombudsman Service can be found on their website: http://www.financial-ombudsman.org.uk or alternatively,
Post: The Financial Ombudsman Service, Exchange Tower, London. E14 9S
Phone: 0800 023 4567 or 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
Alternative Dispute Resolution (ADR) Directive
Alternative Dispute Resolution (ADR) Directive. The ADR directive is European law, which means alternative ways of resolving contractual disputes between consumers and businesses are available. The Financial Ombudsman Service (FOS) is the ADR provider for Financial Services in the UK and will provide a complaint handling service under the ADR Directive in addition to its role as an Ombudsman Service.
Mortgage Advice Bureau has decided to continue dealing with customer’s complaints when they are received rather than pass responsibility to the FOS under the ADR Directive. This does not affect customers’ statutory rights of referral to the FOS as outlined above.
Online Dispute Resolution Platform (ODR). Complaints about Financial Services firms may also be sent to the Online Dispute Resolution website; http://ec.europa.eu/consumers/odr.
Any complaints received via the ODR, will be forwarded to the FOS and then to MAB. Complaints received by this method will be treated in the same way as those received through existing means.